Vision Buddy

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Warranty

Standard Warranty

Vision Buddy is committed to ensuring your satisfaction and the reliability of our products. To that end, we provide a 1-year warranty for all Vision Buddy devices. The details of this warranty are as follows:

  • Coverage
  • The warranty covers hardware and software defects identified within one year of the purchase date.
  • If we are unable to repair the issue with your device, we will replace it with a new or refurbished device of the same model.
  • Upgrades to Newer Versions
  • If your device was purchased shortly before the release of a new model, we will replace it with the newer version, provided the retail price of the older and newer versions is the same.
  • If the newer model has a higher retail price, you will be required to pay the price difference to receive the upgraded
    device.
  • Software Upgrades
  • Software upgrades are provided free of charge, as long as your device supports the new software.
  • Exclusions
  • This warranty does not cover loss or damage caused by misuse, accidents, or external factors, including but not limited to:
    • Sun damage.
    • Dropping and breaking the device.
    • Water damage.

Extended Warranty & Support Options

To provide additional peace of mind, we offer extended warranty and support plans:

    • 2-Year Warranty and Support: $500
    • 3-Year Warranty and Support: $1,000

These extended plans include all the benefits of the standard warranty and additional support for the specified duration.

Contact Us

For warranty claims or to purchase an extended warranty, please contact our customer support team at 1-833-787-2020. We are here to help ensure your Vision Buddy device continues to meet your needs.